The following is a short book about respectful communication contributed by the Ohio State University Leadership Center.
Making Work Work: The Positive Solution for Any Work Environment
Shola Richards, New York, Sterling Publishing Co., Inc. (2016)
- “Communicating verbally and non-verbally in a manner that shows openness, not defensiveness.
- Consistently using common courtesy in all interactions, whether I have authority over the other person or not.
- Understanding that yelling, name-calling, and any other emotional outburst in anger has no place in a professional conversation.
- Being aware that how we deliver the message, that is, our body language, our tone of voice, eye contact, and the like – is often more important that what we say.
- Using email appropriately and beginning each email with a proper salutation.
- Actively listening, being fully present, and not interrupting during conversations with others.
- Kindly greeting people when I see them and not purposefully ignoring them (p. 157).”
Making Work Work by Shola Richards is available from the OSU Leadership Center.
Learn how the Ohio State University Leadership Center is inspiring others to take a leadership role that empowers the world at the OSU Leadership Center website.